FAQs: Managing a Remote Workforce

Last Updated on May 21, 2020 by bigfish-admin

Q: If I currently have employees working remotely, but I do not yet have a telecommuting policy in place, is it too late to create one?
A: No, it is not too late to create a telecommuting policy! It is understandable that with the sudden shift in climate, many businesses may have employees working remote but do not have a telecommuting policy (YET). It is not too late to create one with your HR team, then review with your employees. Be sure to have them sign this as well so everyone is in agreement of expectations. 

Q: Is it possible to upload employment posters and other mandatory notices from the Department of Labor onto iSolved? For employees to access while working remotely?
A: Yes! This capability is built into the iSolved system. You can contact your Big Fish relationship manager who can help you with this upload.  

Q: What type of tools are recommended for communication between managers and employees?
A: It is important to communicate with employees during this time of remote work, when you don’t have them down the hall. Utilize tools like email and teams/ slack messaging. It is also important to utilize video chat tools, like zoom or facetime, to keep that face to face contact. Try avoiding text messages to keep things a bit more formal. Communication is key. 

Q: What do you recommend as far as tips for data support and security when transitioning employees to remote work?
A: Great question! We will cover this, plus great tips and strategies on data security during our next webinar. Make sure you join us next week, Thursday April 9th at 10am. Register and learn tips to keep your data secure and safe, even when employees are remote. 

Q: How do I know if my Workers Compensation policy covers remote workers?
A: Verify this with your carrier/broker, or contact a labor attorney as we cannot advise you on this. For more information regarding WC options and COVID-19, please visit our COVID-19 NEWSROOM.

Q: How can you ensure productivity of remote workforce?
A: Communication is a key to productivity; this is especially true when it comes to working remotely. Be sure you are checking in with your employees and they are aware of your expectations. You want to communicate clear expectations for your employees, so there is no question of ‘what should I be doing during this time?’ It may be helpful to set times to check in, to reassure them you are still there for them during this time. Everyone works differently, so be sure to talk with your employees and discuss what strategies might work best for them. 

Q: Are there common practices out there that folks are using?
A: Working remotely is an adjustment for the entire team, and while there is not a set ‘common practice’ for managing a remote workforce. Here are several tools to help you discover what practice may work best for you… Employer Guide & Employee Guide

Q: What time frame is good to check in with folks during the day? To avoid micro-managing?
A: This is all about finding what works best for you and your team. Typically, after an employee begins their shift, allow them some time to catch up on emails and begin their day. A good time to check in may be a few hours after their scheduled start-time, and a few hours before their scheduled end-time, depending on the individual of course. Occasionally things may be more time sensitive, in which case you may need to check in sooner. Really consider your business needs and build your plan around that.

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